Customer Service
Returns
We will replace any items damaged in transit. Please report any damage to us immediately. Packages with obvious damage should not be accepted.
All finished artwork is prepared specifically for the customer who placed the order. Please be sure that you are certain regarding the finished size of your artwork. Approximate finished size is the image size not the paper size with canvas art.
Shipping
All framed and canvas art is custom-made to your specifications and will ship within 4 weeks following placement of an order. The majority of our products are shipped using UPS ground or Federal Express.
Ordering
You can order on line using our shopping cart system. A third party cannot intercept your credit card number and personal data. We use industry-standard encryption technologies when transferring and receiving consumer data. Authorize.net is our credit card processing gateway. We do not store credit card numbers on our servers.
We accept Visa and MasterCard.
If you prefer, orders can also be placed by fax at 253-851-9251 or by email at sales@artworknorthwest.com.